Associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition. This team is the primary resource for internal and external questions, ensuring inquiries are answered thoroughly and in a timely manner. This is an exciting way to learn about customers and how they do business, and is an extremely important part of APD’s growth.
Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions; assist customers with product purchases, renewals, refunds, and account-related issues ensuring smooth, high-quality service; and guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.
The Revenue Specialist, Denials serves as the point of contact between major client contacts and the denial appeal process with the relevant payer. Responsible for the first denial audit and actions to fix outstanding claims. This position entails handling patient health information (PHI) while upholding strict privacy and security standards concerning confidential and proprietary data.
As a Customer Care Supervisor, you will be responsible for ensuring stakeholders receive delightful service. You will work with Customer Care Representatives to ensure they receive proper coaching to offer this service while meeting OKRs, KPIs, and SLAs. Your role will focus on understanding and managing resources to exceed results, while also working to improve the efficiency of the department.
The Customer Success Agent is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients with a primary focus of the position to retain our book of business. This fast-paced role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution. The CSA also must be able to seek and deliver on new business opportunities.